Whether you are new to an organization or a seasoned employee, problems occur at work. No matter what sort of organization you are working with, the challenges they face are surprisingly similar.
Approximately 84% of professionals surveyed said they have needed help at some point in their career. However, one in three employees (35%) overall admitted they’re afraid to ask for help at work, and as much as 60% of employees regret not asking for help at those times.
Workplace challenges can lead to decreased performance and productivity, loss of job/termination, decreased satisfaction/happiness, stress, and a wide variety of mental health issues. Although with all those problems, most employees, especially younger professionals, are hesitating to ask for help in fear of falling or looking incompetent. Read tips below in order to get rid of such situation.
Dealing with Employee Interactions
Great business leaders and human resources professionals know the benefits of effective working relationships. These are relationships between co-workers, managers and staff, and employees with the public. Positive interactions increase good feelings, increase morale and improve work satisfaction. Negative interactions create confusion, anxiety, tension and uncertainty, which adversely affect work efficiency and company productivity.
As a business leader, don’t leave workplace interactions to chance. Take the time and energy to help everyone in the organization develops the skills for positive interactions, whenever possible. There are many benefits to having effective working relationships. Increase productivity, company’s morale and consumer satisfaction are positive results of an interactive organization.
Handling Challenging Customers
Just hearing the words “customer service” can make retailers and consumers cringe. Yet providing quality customer care is often what differentiates a company from its rivals. And when you have an angry customer, your skills (and patience) are put to the test.
Lee Cockerell, former executive vice president of operations at Walt Disney World, says customer service workers can make or break a company. “People go back to businesses where they are treated respectfully and where their problems are resolved effectively,” says Cockerell, author of The Customer Rules: The 39 Essential Rules for Delivering Sensational Service.
Motivation and Productivity.
Engaging Regular Communication
One of the most difficult challenges for any organisation today is to find ways to effectively speak to its employees. Communicating with your employees regularly helps ensure everyone understands the business objectives and goals, as well as their place in achieving it. as well as their place in achieving it. But with ever-changing technology and new ways to communicate being developed every day, businesses must ensure that they’re reaching their people in a way that suits them.
While a printed memo might have done the trick a few decades ago, those days are long gone and organisations must now tackle the challenges of communicating to many generations of employees at once many of which expect the instant, fun and globally accessible aspects of social media in their personal life to carry over to their professional life.