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Examining Nigeria-Indonesia Tourism and Hospitality sectors

 

 

It is not such a secret anymore that Indonesia is regarded as one of the most emerging markets throughout the world. It deserves to be called so due to its major role in South East Asia’s economy and there are so many things amazing about Indonesia.

One of the amazing facts about Indonesia is that, most companies provide good customer service, I have never had a bad customer experience in Indonesia but have had several bad experiences with the government agencies even I am going through one now, regarding my clients’ calling visa. Indonesian government agencies are corrupt like their Nigerian counterparts.

Last month I made a hotel reservation for my Nigerian clients, who are coming to Jakarta for B2b meetings, we supposed to have the meetings this week, but Indonesian immigration still holds on their calling visa and we have to wait until they approve it. Since when have reserved hotel rooms, have been receiving remind messages from the hotel and Sunday morning I received a phone call from the hotel to confirm our arrival time, but I told the lady to cancel the reservation and she wasn’t angry or upset, she just said I should send an email to cancel the reservation. I reserved the rooms without using a credit card and I didn’t pay an advance deposit, it’s just free.

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